✦ FAQ's ✦
I need assistance to place an order
If you need help to place an order, please text me at
520-634-2972 or email
resinsbytatiana@gmail.com
I haven’t received my order
There will be a tracking number to each order. If you have a problem e-mail me at resinsbytatiana@gmail.com
I have an issue with the order
If you have a problem with your order feel free to contact me by text or email.
To which countries do you ship?
United States, Mexico and UK,.
All other countries please email me and we'll figure it out.
resinsbytatian@gmail.com
Do you sell wholesale?
Yes I sell wholesale. Give me a call, email or text and I will get back to you so we can discuss your needs.
DO YOU OFFER GIFT WRAPPING?
Gift wrapping is available and the charges would depend on the size of the order. If you want to leave a note I will write it on a card for you, so you can still make it personal.
QUESTIONS ABOUT PRODUCTS
These pieces are made with epoxy resin and there is a contraversy over whether it is food safe or not, therefore I must say for display only.
Hand wash only. I have had it in the sun testing it, of course it was warm, but never changed it shape. Do not drop om tile it will break.
CAN I CHANGE MY ORDER?
You have twenty four hours from the time of order.
WHAT SHOULD I DO TO MAKE A RETURN?
Email or text to let me know the reason for the return. If it's before the fifteen days. You wil be responsible for shipping.
HOW LONG DO I HAVE TO MAKE A RETURN?
Fifteen days after receiving your product and will have to pay return postage.
CAN I CANCEL MY ORDER?
You have twenty four hours from the time of purchase to cancel.
THE CONFIRMATION EMAIL not received
Text me at 520-634-2972 and i'll resend it.
HOW DO I TRACK MY ORDER?
There will be a trackinng number